Privacy Policy

1. Information We Collect

Personal Information

When you visit our clinic or use our services, we may collect:

• Name, date of birth, gender
• Contact information (phone number, email address, home address)
• Emergency contact details
• Insurance information
• Payment and billing information

Medical Information

To provide proper dental care, we collect and maintain:

• Medical and dental history
• Treatment records and clinical notes
• X-rays and diagnostic images
• Prescriptions and medications
• Allergies and medical conditions
• Treatment plans and progress notes

Website Usage Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on site
• Referring website addresses
• Device information
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

Patient Care

• Provide dental treatments and services
• Maintain accurate medical records
• Coordinate care with other healthcare providers when necessary
• Schedule and manage appointments
• Send treatment reminders and follow-up care instructions

Administrative Purposes

• Process payments and insurance claims
• Communicate about your appointments and treatments
• Send appointment reminders via SMS, email, or phone
• Respond to your inquiries and requests
• Improve our services and patient experience

Legal and Compliance

• Comply with legal and regulatory requirements
• Protect our legal rights and interests
• Prevent fraud and ensure clinic security

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly authorize us to share your information
• Healthcare Providers: With specialists, laboratories, or other healthcare professionals involved in your care
• Insurance Companies: For processing claims and verifying coverage
• Legal Requirements: When required by law, court order, or government regulation
• Service Providers: With trusted third-party service providers who assist us in operating our clinic (subject to confidentiality agreements)
• Emergency Situations: To protect your vital interests or those of another person

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Secure storage of physical and electronic medical records
• Encrypted data transmission for online communications
• Access controls limiting who can view your information
• Regular security audits and updates
• Staff training on privacy and confidentiality
• Secure disposal of records when no longer needed

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal information:

• Access: Request copies of your medical records
• Correction: Request corrections to inaccurate or incomplete information
• Restriction: Request limitations on how we use your information
• Objection: Object to certain uses of your information
• Portability: Request transfer of your records to another provider
• Withdrawal of Consent: Withdraw previously given consent (subject to legal requirements)

To exercise these rights, please contact us using the information provided at the end of this policy.

6. Data Retention

We retain your medical records as required by law and professional standards. In India, dental records are typically maintained for a minimum of 10 years from the date of last treatment. After the retention period, records are securely destroyed.

7. Cookies and Tracking Technologies

Our website uses cookies to:

• Remember your preferences
• Understand how you use our website
• Improve website functionality
• Provide relevant content

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any information.

9. Children's Privacy

We treat minors' information with special care. For patients under 18 years of age, we obtain parental or guardian consent before collecting or using their information, except in emergency situations or as permitted by law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: