Terms of Service

1. Acceptance of Terms

By scheduling an appointment, receiving treatment, or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our services.

2. Services Provided

Dove Dental Clinic provides comprehensive dental care services including but not limited to:

• General dentistry and preventive care
• Cosmetic dentistry procedures
• Orthodontic treatments
• Dental implants and oral surgery
• Root canal treatments
• Periodontal care
• Pediatric dentistry
• Prosthodontics
• Emergency dental care

All services are provided by qualified, licensed dental professionals in accordance with applicable laws and professional standards.

3. Appointments and Scheduling

Booking Appointments

• Appointments can be scheduled via phone, website, or in person
• We will confirm your appointment via SMS, email, or phone call
• Please arrive 10 minutes before your scheduled appointment time

Cancellations and No-Shows

• We require at least 24 hours notice for appointment cancellations or rescheduling
• Late cancellations (less than 24 hours notice) may incur a cancellation fee
• Repeated no-shows may affect your ability to schedule future appointments
• Emergency situations are exempt from cancellation policies

Late Arrivals

• Arriving more than 15 minutes late may result in rescheduling your appointment
• We will make every effort to accommodate late arrivals when possible

4. Patient Responsibilities

As a patient, you agree to:

• Provide accurate and complete medical and dental history
• Inform us of any changes to your health status or medications
• Disclose allergies, medical conditions, and previous adverse reactions
• Follow pre-treatment and post-treatment instructions
• Ask questions if you don't understand any aspect of your treatment
• Attend scheduled follow-up appointments
• Maintain good oral hygiene as recommended
• Inform us immediately if you experience any complications

5. Payment and Fees

Payment Terms

• Payment is due at the time of service unless prior arrangements have been made
• We accept cash, credit/debit cards, UPI, and online transfers
• Treatment estimates are provided before major procedures
• Costs may vary based on complexity and materials used

Insurance

• We work with most major insurance providers
• Insurance verification is your responsibility
• You are responsible for any charges not covered by insurance
• Co-payments are due at the time of service

Payment Plans

• Payment plans may be available for extensive treatments
• Discuss payment options with our administrative staff
• Interest or administrative fees may apply to payment plans

6. Treatment Consent

Before any treatment, we will explain the procedure, potential risks, benefits, and alternatives. You will be asked to provide informed consent. By agreeing to treatment, you acknowledge that:

• You have been informed about the treatment and understand its nature
• You have had the opportunity to ask questions
• You understand the risks and potential complications
• You consent to the treatment voluntarily
• No guarantees have been made about treatment outcomes

7. Medical Records

• We maintain comprehensive dental records for all patients
• Records are kept confidential in accordance with our Privacy Policy
• You have the right to access your medical records
• Copies of records can be provided upon written request
• A nominal fee may be charged for copying and administrative costs

8. Limitations and Disclaimers

Treatment Outcomes

While we strive for the best possible results, dental treatment outcomes can vary based on individual factors. We do not guarantee specific results or outcomes.

Emergency Care

For life-threatening emergencies, call emergency services (108) or go to the nearest hospital emergency room. Our emergency dental services are for dental emergencies only.

Referrals

We may refer you to specialists for certain treatments. We are not responsible for the actions or services of referred providers.

9. Website Use

Acceptable Use

When using our website, you agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to any part of the website
• Transmit viruses, malware, or harmful code
• Collect or harvest information about other users
• Interfere with the website's operation or security

Content Accuracy

Information on our website is for general informational purposes only and does not constitute medical advice. Always consult with a qualified healthcare provider for personalized medical guidance.

Intellectual Property

All content on our website, including text, images, logos, and graphics, is the property of Dove Dental Clinic or its licensors and is protected by copyright laws. Unauthorized use is prohibited.

10. Photography and Testimonials

• Before/after photos are taken with patient consent
• Photos may be used for clinical documentation and treatment planning
• We will seek separate consent before using photos for marketing purposes
• You may withdraw consent for marketing use at any time
• Patient testimonials are genuine and provided voluntarily

11. Minors

For patients under 18 years of age, a parent or legal guardian must be present to provide consent for treatment. In emergency situations, we may provide necessary care without prior consent.

12. Complaint Resolution

We value your feedback and are committed to resolving any concerns. If you have a complaint:

1. Speak with your treating dentist or our clinic manager
2. If unresolved, submit a written complaint to our administrative office
3. We will investigate and respond within 14 business days
4. If still unsatisfied, you may contact relevant dental regulatory authorities

13. Limitation of Liability

To the fullest extent permitted by law, Dove Dental Clinic shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services or website.

14. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Updated terms will be posted on our website with the revision date. Continued use of our services after changes constitutes acceptance of the modified terms.

15. Governing Law

These Terms of Service are governed by the laws of India and the state of Tamil Nadu. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of courts in Trichy, Tamil Nadu.

16. Contact Information

For questions about these Terms of Service, please contact us: